What is your Order Cancellation Policy?

Order Cancellation Once an order has been entered and you have received an order confirmation number, we can only cancel an order if the item is on backorder status. To request cancellation of a backorder, you must call our Customer Service Department at 800-821-3354. You will have to provide the order number to the customer service staff. Please be aware that if you are cancelling an order that is not on backorder a restocking fee of 20% will apply.

What is your Return Policy?

All exchanges and returns must be received at our warehouse no more than 30 days from the date the item was shipped to you. To accomplish this, you must obtain a return authorization (RMA) number from our website under Support & RMA within 20 calendar days of the ship date to you, thereby allowing sufficient time for the product to be returned by less costly shipping, such as UPS Ground. Returns received beyond 30 calendar days from the date of original issuance of RMA number will be rejected and will be returned to you. You are responsible for paying shipping charges for returning product to DellPartsSearch. DellPartsSearch has the right to refuse any return due to: expired RMA number, physical damage, no RMA number on shipping label, or missing parts (including packaging).

Are transactions secure on your website?

DellPartsSearch site utilizes industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of critically sensitive information like your credit card number

Do you have a safe shopping guarantee?

We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fradulent charges. If you bank holds you liable for any of this $50.00, We will cover this entire liablity for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secure server. In the event of unauthorized use of your credit card, you must notify the credit card provider in accordance with its reporting rules and procedures.